Welcome to the Gulf Coast Capital Store!
Welcome to the Gulf Coast Capital Store!
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Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may return your item(s) via mail or in person by following these guidelines:

In Person Return
To complete your return in person, email info@visitcorpuschristi.com to request an "Authorization for Return" email and obtain further instructions. After contacting us we will help arrange your return in person to 309 N. Water Street, Suite D. As you drop off your item, please make sure your receive a "proof of return" note. 

Mail Return
If you choose to return your item via mail, you must obtain an "Authorization for Return" (and return label if qualified) by sending your return request via email to info@visitcorpuschristi.com. The authorization we send you via email must be printed and included with the item(s) you wish to return via mail.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@visitcorpuschristi.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email including your phone number and description of what you have in mind to: info@visitcorpuschristi.com and await further instructions. We cannot guarantee availability to exchange sale merchandise due to low inventory.

Shipping
To return your product, you should mail your product along with prior "Authorization for Return" email received (see above) via email and printed, including contact info of the person making the return to: Visitor Info Center Attn: Gulf Coast Capital Store, 309 N. Water Street, Suite D, Corpus Christi, TX 78401, United States

If you choose to return your item via mail, you must obtain an "Authorization for Return" and return label (if qualified) by sending your return request via email to info@visitcorpuschristi.com. The authorization we send you must be printed and included with the item(s) you wish to return via mail. 

You may be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping may be deducted from your refund. We will cover return shipping on all orders where an item was defective or did not fit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.